Terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Val's Personalised Gifts relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Val's Personalised Gifts' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

Returns Policy
Personalised items are non returnable unless we have made a mistake with the personalising on the item or item is faulty.
Non personalised items can be returned within 14 working days from the day after the date on which the product/s is delivered, the items must be returned in the same condition as sold and at your own risk and cost, we recommend the use of royal mail recorded delivery for returns, once item is received our end we will refund you for the value of the item price in which you paid,. If the goods are faulty then we will also refund the cost of retuning the goods by 1st class mail, the goods must be returned unused and in original packaging. Please contact us prior to returning any items.